2017 Big Brothers Raffle Frequently Asked Questions

BC Gaming Event Licence # 92871

FAQ for 50-50 Draw BC Gaming Event Licence # 92873

Licensee

Big Brothers of Greater Vancouver

#102 - 1193 Kingsway Avenue, Vancouver, B.C. V5V 3C9

TEL: (604) 876-2447 ext. 306

1. How many tickets are available for sale?
   
   There are 3,000 tickets available for sale.
2. How much do tickets cost?

1 ticket for $10 and 3 tickets for $25.

3. How can I obtain a winners’ list?

The winner will be published on the Big Brothers of Greater Vancouver website, emails, newsletter, social media, and may also be published in any other media outlet that is affiliated with the Big Brothers of Greater Vancouver within 10 days of draw date.

4. What are the odds of winning?

Chances are 1 in 3,000 (total tickets for sale) to win the grand prize. Actual odds depend on number of tickets sold. All inquiries, if any, on the odds of winning, are to be made to the licensee prior to the purchase of ticket(s).

5. What happens if a bad payment is received?

If a credit card payment is charged back, you will be contacted by the Payment Processor and/or Darelle Media Inc. and given an opportunity to provide replacement payment according to the terms and conditions of the Payment Processor and or Darelle Media Inc.  Any tickets issued will be considered invalid until replacement payment is received.

6. How old do you have to be to purchase a ticket?

Purchasers must be at least 19 years of age. If a winning ticket bears a minor’s name, the prize will be lawfully delivered on behalf of the minor to the minor’s parent, legal guardian or trustee.

7. Can Lottery Tickets be ordered online?

Yes, the Big Brothers of Greater Vancouver has contracted the services of Darelle Media Inc. (www.darelle.com) to sell Lottery Tickets through the Internet by way of a real-time processing and payment system and where the purchaser’s ticket is paid for immediately online. The transaction and payment processing system used for processing online ticket sales is Payment Card Industry (PCI) Security Standards Council compliant. Lottery Tickets purchased through the Internet will be delivered to the Purchaser by email through the Internet where the Purchaser will download a copy of the ticket. In addition:

• Ticket purchasers must be physically in the province of B.C. when placing the order:
• They must be residents of B.C.; and
• The address given for tickets must be a valid B.C. address

Non-residents of British Columbia cannot purchase tickets by phone, fax or mail.

8. Can I purchase tickets if I am not a resident of British Columbia?

Yes, but there are certain restrictions and conditions, which must be met.

The lottery is intended for B.C. residents. Ticket buyers must be in British Columbia at the time of purchase. A non-resident of British Columbia may purchase a ticket if the entire payment transaction takes place while the person is in British Columbia and if the ticket or a receipt is issued at that time.

Tickets or receipts cannot be distributed to, mailed or otherwise sent to a non-residents third-party address in British Columbia. Prizes will not be delivered to an address outside of British Columbia or to a person other than the registered ticket holder.

9. How many prizes will be awarded?

Three (3) prizes will be awarded.

Winners of the prize will be required to sign a “Receipt of Prize” and consent to the release of their names and photo by the licensee.

10. What is the total prize value?

The total prize value is approximately $5,100 based on official appraisal from Supplier(s). Prizes must be accepted as is and must be claimed within 12 months of the draw date. To claim the prize, the Winner must provide the ticket stub or ticket (Purchased through Internet) and/or valid photo identification with proof of B.C. residency upon request.

11. Is my ticket purchase tax deductible?

No, lottery tickets are not tax deductible, even though proceeds support a charitable cause.

12. Where do the proceeds from the Lottery go?

The proceeds from the Lottery will support programs and services of Big Brothers of Greater Vancouver.

13. Do I have to pay tax on any winnings?

Lottery winnings are considered a windfall and not taxable in Canada.

14. What is your privacy policy?

We respect your privacy. The Big Brothers of Greater Vancouver protects personal information and adheres to all legislative requirements with respect to privacy.

We do not rent, sell, or trade our mailing lists. Information provided through ticket purchase will be used to deliver services and keep you informed on activities of the Big Brothers of Greater Vancouver including programs, services, and special events, funding needs, opportunities to volunteer or give and more, through periodic contacts.   

To be removed from these contacts, call (604) 876-2447 ext. 306 or email cprice@bbgvf.com or bcraffle@darelle.com or opt out by following the links on the email received with your tickets if purchased Online.            

15. Can I request a specific ticket number?

No. Ticket numbers are computer-generated in ascending order starting at a pre-determined number.

16. Can I purchase tickets in multiple names?

Yes, although one person will be designated as the primary purchaser and will be responsible for distributing the winnings between the multiple purchasers. The licensee is not responsible for distributing winnings or resolving disputes between ticket purchasers.

17. How long do I have to claim my prize?

Prizes must be claimed within twelve (12) months of the Final Draw.

18. How will I know if I have won a prize?

The primary ticket purchaser will be notified by email, phone and/or mail by the Big Brothers of Greater Vancouver as to what they have won and where/how to claim their prize(s). A complete list of winners will also be posted online on the Big Brothers of Greater Vancouver website.

19. How long does it take to receive my ticket?

Allow 2-3 weeks for delivery of your official ticket via mail. If you purchase your ticket through the Internet, you should receive your ticket within minutes if the order has been placed Online.  If you do not receive order confirmation from the Payment Processor and an email with your tickets from Darelle Media Inc., check your spam folder or call 604-628-2008 or email bcraffle@darelle.com for further information or for re-issue.

20. When are the deadlines for ticket sales?

Tickets are available until 12:00 pm (noon) on June 15, 2017.

21. How can I be sure my tickets are in the draw?

The professional services firm Darelle Media Inc. in conjunction with Big Brothers of Greater Vancouver ensures that all paid tickets are in the draw.

22. Will my name be publicized if I am a winner?

Yes, the winner’s name will be published on the Big Brothers of Greater Vancouver website, emails, newsletter, social media, and may also be published in any other media outlet that is affiliated with the organization. The winner’s name will also be posted at www.darelle.com  and be communicated electronically to all those who purchased tickets.

23. How are the prizes awarded?

The draw will take place on June 16, 2017 at 12:00 pm (noon) (PDT) at Big Brothers of Greater Vancouver Kingsway Office, 102 – 1193 Kingsway, Vancouver, B.C. V5V 3C9.

• What are the guidelines for buying tickets?

Purchase online or through a supporter of the Big Brothers of Greater Vancouver.

• Credit cards accepted for Online Purchases are Visa, MasterCard, and American Express. Online purchases processed by secure payment using a Payment Processor.
• Big Brothers of Greater Vancouver will accept personalized cheques as well as Money Orders made out to the Big Brothers of Greater Vancouver.

Ticket purchasers must be 19 years of age or older.  If a winning ticket bears a minor’s name, the prize will be lawfully delivered on behalf of the minor to the minor’s parent, legal guardian or trustee.

Tickets may be sold and purchased only in British Columbia